Return Policy

Effective Date: October 2026

Thank you for shopping with Eolvorin. If you experience an issue with your purchase, please contact support@eolvorin.com with your Order Number and the email address used at checkout so we can assist you.

Please take a moment to review our official resolution policies below.

1. General Sales Policy

To maintain high standards across our curated holiday lines, all completed orders are treated as final. We do not offer discretionary returns or exchanges based on personal preference. The only exceptions to this policy are items that arrive with verified manufacturing defects, transit damage, or fulfillment mistakes (such as receiving an incorrect item).

2. Reporting Damaged or Defective Goods

Eolvorin is dedicated to delivering superior craftsmanship across all seasonal items. If your parcel arrives damaged, defective, or incorrect, you must submit a formal claim to our support team within seven (7) calendar days of the confirmed carrier delivery date.

To help us process your claim quickly, please send an email containing:

  • Your Order Number and the email address used during purchase.
  • A clear description of the issue or discrepancy.
  • High-quality photos or a short video showing the damaged, defective, or incorrect merchandise.

Once submitted, our quality control team will inspect your claim. Depending on the situation, appropriate remedies may include a direct item replacement, a partial store credit, or a full refund.

3. Refund Processing

If a full or partial refund is approved as the solution for your claim, the funds will be returned to your original payment method. Please allow 7 to 12 business days for the refund to appear on your bank or credit card statement, as posting times depend on your financial institution's processing schedules.

4. Product Replacements

We do not offer standard product exchanges. Direct item replacements are issued solely for products verified as defective or damaged upon delivery, subject to a completed and approved claim review by our support representatives.

5. Unauthorized Returns

Please do not send items back to our warehouses or corporate facilities without prior written confirmation from our team. Every return must begin with an approved claim. Any unauthorized shipments returned without prior consent will be refused, making the items ineligible for a refund, credit, or replacement.

Customer Support & Corporate Information

For questions regarding this policy or to open a product claim, please contact our support team directly. Getting in touch with us directly is the fastest way to resolve your issue:

  • Brand Name: Eolvorin
  • Operating Entity: HONGKONG FAVORED COMMODITY CO., LIMITED
  • Registered Address: Flat/Rm P, 4/F, Lladro Centre, 72 Hoi Yuen Road, Kwun Tong, Hong Kong
  • Customer Support Email: support@eolvorin.com
  • Customer Care Line: +1 (229) 489-6649