Privacy Notice

Effective Date: October 2026

At Eolvorin, operated by HONGKONG FAVORED COMMODITY CO., LIMITED, we take the protection of your personal information seriously. This Privacy Policy explains how we collect, use, and disclose personal information when you browse our online store, contact us, or purchase our products.

1. Categories of Collected Information

Depending on how you interact with our store, we may collect the following information:

  • Personal & Contact Details: When you register an account, contact us, or place an order, we collect information you provide, such as your name, delivery and billing addresses, phone number, email address, and order details.
  • Payment Credentials: Payments are processed through third-party payment providers. We receive payment status and transaction information needed to process orders and refunds. The payment information collected and retained by those providers is subject to their privacy policies.
  • Automated Technical Data: Our website and technology partners may collect information such as your IP address, browser type, device identifiers, cookie identifiers, and browsing activity. This information may constitute personal information under applicable law.

2. How We Use Your Information

We use personal information for the following purposes, subject to applicable law and any required consent:

  • Order Processing & Logistics: To process orders and payments, arrange delivery, handle returns or refunds, and provide order updates.
  • Website Optimization: To understand how visitors use our store and improve its functionality, content, and shopping experience.
  • Customer Communication: To respond to enquiries, send service and order messages, and, where permitted and with consent where required, provide marketing communications and relevant promotions.
  • Fraud Prevention & Security: To help detect fraudulent transactions, protect accounts, and maintain the security of our store.

3. Data Protection & Security Measures

  • SSL Encryption: We use HTTPS encryption to help protect information transmitted through our storefront. No method of internet transmission or electronic storage is completely secure.
  • Restricted Personnel Access: Access to personal information is limited to personnel and service providers who need it for their work.
  • Payment Security Compliance: We use third-party payment providers to process payments. Their security certifications do not, by themselves, establish certification of every aspect of our business.

4. Third-Party Service Partners

We may disclose information needed to operate our store to providers of ecommerce hosting, payment processing, order fulfillment, delivery, customer support, analytics, and advertising. We may also disclose information where required by law or necessary to protect legal rights. Disclosures to advertising partners may constitute a “sale” or “sharing” under applicable privacy laws, even when no money is exchanged.

Analytics & Advertising Networks: Depending on the services enabled on our store and your privacy choices, the following partners may process identifiers, browsing activity, and purchase events to support advertising and measurement:

5. Use of Cookies

Our online store uses cookies and similar technologies to:

  • Remember shopping cart contents and support essential store functions.
  • Understand site usage and measure performance. Information collected may include identifiers and browsing activity and is not necessarily anonymous.
  • Support advertising personalization and measurement through our marketing partners, subject to your choices and consent where required.

Note: You can manage cookies through your browser and any privacy controls available on our store. Blocking some cookies may affect store functionality. Where required by law, we obtain consent before using non-essential cookies. Browser cookie settings alone may not stop all disclosures to advertising partners.

6. Children's Online Privacy Protection Act (COPPA)

Our store is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact support@eolvorin.com so we can investigate and take appropriate action, including deletion where required.

7. California Online Privacy Protection Act (CalOPPA) Compliance

The following information explains browsing and privacy choices on our store:

  • You can browse without creating an account, but technical information and browsing activity may still be collected as described above.
  • A link to this Privacy Policy is available in our website footer.
  • Standard “Do Not Track” (DNT) settings are different from legally recognized opt-out preference signals such as Global Privacy Control (GPC). We process recognized opt-out preference signals as required by applicable law. Please contact us for information about our handling of standard DNT settings.

8. GDPR Privacy Rights for European Residents

Where the GDPR applies, individuals in the European Economic Area (EEA) may have rights to access, correct, delete, or receive a portable copy of their personal information, restrict or object to certain processing, and withdraw consent where processing relies on consent. These rights are subject to applicable conditions and exceptions; deletion is not absolute. You may also lodge a complaint with a relevant data protection authority. To submit a request, please contact support@eolvorin.com.

9. California Consumer Privacy Rights (CCPA / CPRA)

Where the CCPA / CPRA applies to our processing, California residents may exercise the following rights, subject to applicable exceptions:

  • Right to Know: You may request access to information about the personal information we collect, use, and disclose. You may also request deletion or correction and exercise applicable rights without unlawful discrimination. Contact support@eolvorin.com to submit a request. Identity verification may be required for access, correction, or deletion requests.
  • Right to Opt-Out: Disclosures to advertising partners, including AppLovin where enabled, may constitute a “sale” or “sharing” under California law. You may request an opt-out through our applicable privacy controls or by contacting support@eolvorin.com. We process recognized opt-out preference signals, including GPC, where required by law. You do not need to create an account to opt out.

10. Data Breach Protocols

If we become aware of a security incident involving personal information, we will assess the incident and take appropriate steps to address it:

  • Where notification is legally required, we will notify affected individuals and relevant authorities within applicable legal time limits, using the required methods and providing the required information.
  • We may also publish a website notice where appropriate or required. A website notice does not replace individual or regulatory notification where those notifications are required.

11. CAN-SPAM Act Compliance

Our marketing email practices are intended to comply with applicable email marketing laws:

  • Marketing emails use accurate sender information and subject lines and include required sender identification and a valid postal address.
  • Promotional emails include a clear unsubscribe method that does not require a purchase or account login.
  • We honor unsubscribe requests within applicable legal deadlines. You may still receive necessary non-marketing communications, such as order confirmations and customer service replies.

12. Corporate Contact Details

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

  • Brand Name: Eolvorin
  • Operating Entity: HONGKONG FAVORED COMMODITY CO., LIMITED
  • Registered Address: Flat/Rm P, 4/F, Lladro Centre, 72 Hoi Yuen Road, Kwun Tong, Hong Kong
  • Customer Support Email: support@eolvorin.com
  • Customer Care Line: +1 (229) 489-6649